- Engineering Projects
AI Virtual Agents
We develop AI Virtual Assistants, designed to replicate human interaction in conversations, improving customer experience and optimizing business processes.
The Virtual Agents They can be integrated with Artificial Intelligence (AI), access Databases (BBDD) and activate automations to optimize processes and improve the user experience.
Seamless multi-channel integration: WhatsApp, web, phone, SMS…
Applications
Customer Service / Support
- Incident and Return Management
- Package tracking (via chat)
- 24-hour assistance
- Conversational automatic technical diagnosis
- Interactive troubleshooting guide
- Assisted ticket creation
Sales and Marketing
- Conversational business prospecting (initial contact, qualification)
- Automatic lead qualification through dialogue
- Cross-selling / upselling via chat
- Opportunity tracking
- Preparing business proposals via chat
Consulting / Advising
- Personalized advice (products, services, regulations, processes)
- Internal training assistant
- Customer/Employee Onboarding Assistant
- Guide to operational processes
- Competitive/market analysis on demand through conversation
Legal and Compliance
- Conversational contract review
- Regulatory compliance assistant
Finance and Accounting
- Explanation of budgets, invoices, or KPIs
- Reconciliation or reporting through dialogue
Administration / Office
- Schedule appointments
- Fill out reports using dialogue (structured dictation)
- Call reception and messages (IVR/voice)
- Conversational document management (search, summarize, classify via chat)
- Order taking via chat
- Supplier management via assistant
- Conversational inventory control
- Inquiries about documents, data or procedures
Marketing and Communication
- Content generation based on instructions given via chat / conversation with the agent
- Online reputation management
- Segmentation and conversational analysis
- Sending marketing campaigns via conversational instruction
Integration channels
Success story
Discover how we have helped our clients achieve their digital goals with effective, customized, and results-oriented solutions.