Services

Téciman optimizes business processes through digitalization and integration of emerging technologies, improving efficiency, precision and competitiveness in a constantly evolving industrial environment.

AI Virtual Agents

We develop AI Virtual Assistants, designed to replicate human interaction in conversations, improving customer experience and optimizing business processes.

Seamless multi-channel integration: WhatsApp, web, phone, SMS…

The Virtual Agents They can be integrated with Artificial Intelligence (AI), access Databases (BBDD) and activate automations to optimize processes and improve the user experience.

Applications

Customer Service / Support

Incident and Return Management
Package tracking (via chat)
24-hour assistance
Conversational automatic technical diagnosis
Interactive troubleshooting guide
Assisted ticket creation

Sales and Marketing

Conversational business prospecting (initial contact, qualification)
Automatic lead qualification through dialogue
Cross-selling / upselling via chat
Opportunity tracking
Preparing business proposals via chat

Consulting / Advising

Personalized advice (products, services, regulations, processes)
Internal training assistant
Customer/Employee Onboarding Assistant
Guide to operational processes
Competitive/market analysis on demand through conversation

Legal and Compliance

Conversational contract review
Regulatory compliance assistant

Finance and Accounting

Explanation of budgets, invoices, or KPIs
Reconciliation or reporting through dialogue

Administration / Office

Schedule appointments
Fill out reports using dialogue (structured dictation)
Call reception and messages (IVR/voice)
Conversational document management (search, summarize, classify via chat)
Order taking via chat
Supplier management via assistant
Conversational inventory control
Inquiries about documents, data or procedures

Marketing and Communication

Content generation based on instructions given via chat / conversation with the agent
Online reputation management
Segmentation and conversational analysis
Sending marketing campaigns via conversational instruction